TERMS AND CONDITIONS

BOOTMOVE - TERMS OF SERVICE

Last updated: 13 January 2024

Where to find information about us and our products

You can find everything you need to know about us and our products and services on our Instagram page @BOOTMOVE or on our website bootmove.com, before you order. We also confirm the key information to you in writing before or after you order, either by email or by Instagram direct message.

When you buy from us you are agreeing that:

  • We only accept orders when we've checked them.
  • Sometimes we reject orders.
  • We charge you when you order OR when we accept your order.
  • We're not responsible for delays outside our control. 
  • If you are not at home when the goods are delivered
  • Boots can vary slightly from their pictures.
  • You're responsible for making sure your measurements are accurate.
  • If you bought online through our Instagram page, on our website, or over the telephone, you have a legal right to change your mind.
  • You can end an on-going contract (find out how).
  • You have rights if there is something wrong with your product.
  • We can change products and these terms.
  • We can suspend supply (and you have rights if we do).
  • We can withdraw products.
  • We can end our contract with you.
  • We don't compensate you for all losses caused by us or our products.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

We only accept orders when we've checked them

We contact you to confirm we've received your order and we accept it when we dispatch the product and confirm dispatch to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order OR when we accept your order

However, for some products we take payment at regular intervals, as explained to you during the order process.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team on our Instagram page @BOOTMOVE or by email at thebootmove@gmail.com, to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

If you are not at home when the goods are delivered

If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will leave you a note informing you of how to rearrange delivery or collect the Goods from a local depot.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you. 

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

You're responsible for making sure your measurements are accurate

You're responsible for making sure football boot measurements are correct. To find information and tips on how to measure, contact our Customer Service Team on our Instagram page @BOOTMOVE or by email.

If you bought online through our Instagram page, on our website or over the telephone, you have a legal right to change your mind

Your legal right to change your mind. For the subscription service, you have a legal right to change your mind about your purchase and receive a refund of what you paid for. This is subject to some conditions, as set out below:

Your Legal rights:

  • 14 days to change your mind online and telephone sales only.
  • You pay costs of return.

When you can't change your mind.

You can't change your mind about an order for:

  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about our subscription service, or products, you must let us know no later than 14 days after the day we deliver your product i.e. football boots. If the goods are for regular delivery (for example, a subscription service), you can only change your mind after the first delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team through our Instagram page @BOOTMOVE or by email.  

You have to return the product at your own cost. You have to return the football boots to us within 14 days of you telling us you have changed your mind. Returns are at your own cost. 

You can send the product back to us, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the boots at all or within a reasonable time ( i.e.14 business days) we won't refund you the price. For help with returns please contact our Customer Service Team through our Instagram page @BOOTMOVE or by email.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team through our Instagram page @BOOTMOVE can advise you on whether we're likely to reduce your refund.

When and how we refund you.

  • If we can't find you a pair of football boots that fits your needs, we will fully refund you as soon as possible and within 14 days.
  • If your football boots haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind.
  • If its the football boots that you're sending back to us, we refund you within 14 days of receiving them back from you (so long they're in acceptable condition. See We reduce your refund if you have used or damaged a product). 

We refund you by the method you used for payment. We don't charge a fee for the refund.

You can end an on-going contract

We tell you when and how you can end an on-going contract/subscription service with us during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team on Instagram @BOOTMOVE or by email.

Should you decide to end an ongoing contract with us, but would like to keep the football boots, each pair is valued at £50.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team through our Instagram page @BOOTMOVE or by email. We honour our legal duty to provide you with football boots that are as described to you on our website and on our Instagram page and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us. 

Summary of your key legal rights

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

· Up to 30 days: if your goods are faulty, then you can get a refund. 

· Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

We can change products and these terms

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product, services or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team on our Instagram page @BOOTMOVE or by email to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the product (see We can change products and these terms). 

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team on our Instagram page @BOOTMOVE or by email to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product or a subscription service. We let you know at least 28 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

  • you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
  • you don't, within a reasonable time, either allow us to deliver the product to you.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control. 

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice on our website.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products and services as per our Complaints policy.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team on our Instagram page @BOOTMOVE or by email.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.